There are so many discussions today about Internet Marketing, Social Media, Reputation Management, etc. All of which are highly relevant, but what about getting back to the basics?
Do you and your team consistently make good 1st impressions with your guests?
- When was the last time you rushed around the front desk to open the door for a guest?
- When was the last time you stooped down to a 3 year old child level and handed them a colouring book and crayons with a genuine smile?
- When was the last time you had breakfast with your guests, and took the time to ensure that they were having a pleasant stay?
Remember, 1st impressions can “make or break” you and it’s often what you’re remembered by. If your competitors are making similar efforts, then what can you do to be remembered? Break yourself apart from them. If you represent a brand, don’t rely solely on the franchise and let it hide your personality. Allow your true colours to shine outside of that uniform. If you represent an independent hotel, then even more reason ensure that every 1st impression is immaculate.
When you greet a guest, don’t just smile because your General Manager made it mandatory, smile because you really mean it.