There are so many discussions today about Internet Marketing, Social Media, Reputation Management, etc. All of which are highly relevant, but what about getting back to the basics?
Do you and your team consistently make good 1st impressions with your guests?
- When was the last time you rushed around the front desk to open the door for a guest?
- When was the last time you stooped down to a 3 year old child level and handed them a colouring book and crayons with a genuine smile?
- When was the last time you had breakfast with your guests, and took the time to ensure that they were having a pleasant stay?