Purchasing a new point of sale system (POS) can be a daunting task. There are so many options available on the market that it can take months to narrow down your choices. The following is a checklist to help you ensure that you’re on the right track and get everything you need out of your new POS system.
1. Does the System Meet All of Your Hardware Needs?
Not all systems are created equal. Some businesses need nothing more than a little card reader on a cell phone to process transactions. However, for businesses that need a bit more functionality, there are a multitude of hardware options available.
From kitchen printers, to cash drawers, to barcode scanners, to mobile devices and traditional touch-point terminals, there are many features available to create a POS system – and it is essential that you determine which combination is best for your operations.
2. Is the System Easy to Program?
The user interface of your POS system should be readily accessible, easy to program, and intuitive to use. A good system should be easy enough for a small company to program, yet versatile enough for a big company to include complex variables, such as multiple tax codes.
Business owners and managers need to be able to adapt to any situation in an instant. Inability to do so could cost you money and customers. Being able to control your POS and enable it to do what you want at any time allows you to provide attentive customer service and gives you the ability to take advantage of opportunities that arise unexpectedly.
3. Do You Know What Your Interface Needs?
Interfaces can be as simple (for example, merely accepting credit cards) or very complex (such as a property management system). Knowing which interfaces are required for your operation is vital.
PMS, liquor dispensing, credit cards, gift cards, inventory, payroll, accounting, and e-commerce are but a few interfaces available to business owners. Your POS system should interact with (or at the very least complement) the interfaces you plan to use.
4) Does the System Provide Offline Resiliency?
It is best to use a POS system that backs up your data through a secure cloud-based system. But even if your data is in the cloud, if the internet fails, will you be able to service your clients and provide optimal customer service? It is important that you are able to access terminals, credit card systems, or other functioning aspects of your POS system at any time — there is no reason why your terminal shouldn’t have full resiliency offline.
5. Does the POS Software Offer Reporting and Marketing Features?
Modern-day POS systems should generally offer you reporting and analytics features regarding your sales to assist with your accounting. The most cutting-edge systems even incorporate marketing capabilities such as couponing and polling and include customizable, easy to access, easy to read and easy to save reports and analytics for those features.
6. Are You Set Up Correctly?
If you’ve done your homework, you know that new hardware and software may cost your business a pretty penny. So shouldn’t your system be optimized to meet your needs?
The POS company you work with should have ways to help you optimize the system, from efficiencies on the screen layout, to reporting, to your specific modifiers. As a general rule when you buy a POS system, the company should send a salesperson or technician to set up the system and demonstrate the features their specific machine offers. Some POS manufacturers will even teach you to use the system as they set it up.
Be sure to learn about all of the features that the system provides. By utilizing everything available, you can improve customer service, expand your marketing capabilities, and ultimately increase profits.
7. Are There Any Additional Services on Offer?
Does your POS have all the features you need to effectively manage your company? The more integrated a system, the easier to learn and train. Look for integrated time and attendance, table management, coupon redemption, and marketing for a great return on your investment.
We hope that this checklist helps in your endeavor to find the right point of sale system. We encourage you to take a look at our line of performance-based portable POS solutions and see if SkyWire POS is the right fit for you.